Some Phoning Language RETURN   You'd like to speak to Mr Jones.   Could I speak to Mr Jones, please?   I'd like to speak to Mr Jones, please.   Could you put me through to Mr Jones, please?   Is Mr Jones available, please?   You'd like to leave a message.   Could I (possibly) leave a message, please?   He's not in, so you want to know what time you might reach him.   When would be a good time to call back?   He's not in, but you want him to know you'll call back later.   Could you tell him I'll call back later?   You'd like Mr Jones to call back later.   I wonder if you could ask him to call me back?   You want to get the caller’s name clear.   Could you tell me your name, please?   You didn't quite hear the caller's name.   I'm sorry. I didn't quite catch your name.   You don't know how to spell it.   Could you tell me how to spell your name, please?   How do you spell your name, please?   Could you spell that for me, please?   You can't quite hear what the caller's saying.   Could you (possibly) speak a little louder, please?   You didn't understand the last thing the caller said.   Could you repeat that for me, please?   You'd like to double-check some information you've just given the caller.   Could you read that back to me, please?   You'd like to double check some information you've just taken   down from the caller.   Can I read that back to you?   You know the caller's name, but not the name of his company.   Could you tell me the name of your company, please?   You want the caller to wait while you check his account number.   (Could you) hold the line please, while I look up your account number?   You're not sure if Mr Jones is in, but you'll try to connect the call.   I'm not sure if he's in, but I'll try to get him for you.   (switchboard = Trying to connect you.)   You know Mr Jones is in and you're going to put the call through.   Hold the line, please. I'll put you through.   Mr Jones is on the other phone.   I'm sorry, but he's on the other line. Will you hold?   Explain that Mr Jones is in a meeting and offer to get him to call back.   I'm sorry, but he's in a meeting. Shall I ask him to call you back?   Explain that Mr Jones is in a meeting and suggest the caller tries later.   I'm sorry, but he's in a meeting. Why don't you call back later?